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Pet First Aid Training

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We do not share your information with any third party and destroy it as soon as we do not need it. Please read our full Privacy Policy or contact us for more information.

Pet First Aid Courses.

Dog First Aid Course
Friends for Pets Pet First Aid Training is great for dog owners and pet care professionals to learn the skills and knowledge to be able to deal with an emergency situation for their pet. Our First Aid Training covers scene assessment, barrier use, CPR and rescue breathing as well as serious bleed management. We offer two types of certified course, the Canine Primary Care course and the Canine First Responder course. Our certified canine first aid courses have limited spaces of 10 people per course to make sure that you as a group have more time spent learning and carrying out the practical skills. Alternatively we regularly organise Pet Owners First Aid evenings which are not certified but are tailored to give owners the basic skills and knowledge of canine first aid. For courses, owners evenings in your area and prices please contact us on firstaid@friendsforpets.co.uk

Pet First Aid Course Information

We are instructors of the Canine First Responder and Canine Primary Care First Aid Courses. This Canine First Aid course was granted Emergency First Response (EFR) approval as a distinctive EFR speciality Instructor rating in 2008. It is now the official course of HM Prison Service and several police forces throughout the UK as well as Home Office Service Providers. The Canine First Responder Course is the only course globally to be approved by the First Aid and CPR Certification Agency, Emergency First Response, the biggest certification agency worldwide.

Pet First Aid Courses Available

  • Primary Care Course

    - An in-depth course aimed at pet professionals or pet owners covering scene assessment, barrier use, muzzling the patient, CPR and rescue breaths, choking, spinal injury management, serious bleed management, and shock management. This course is similar to what is offered by other Pet First Aid Training Companies. Cost £40pp
  • Canine First Aid Responder

    - In addition to the full primary course, you will cover Secondary Care which includes injury assessment, illness assessment, splinting fractures and bandaging. Cost £60pp
  • Modular Canine First Responder course

    – Aimed at those who cannot commit to taking a full day to complete the Canine First Responder Course. We now offer our full course spread over 2 hour evening sessions for 3 weeks. Cost £70pp
  • Hosting your own Full Course

    - We can come and run a Primary and Secondary Course at a time, date and venue of your choice (subject to our availability). You are welcome to host the course for up to ten people (the recommended price you charge your attendees is £60). Cost £300
  • Our Owners Evening Short Courses

    - These are held in venues around the areas we provide our pet care services and cover the Basic Skills you would require if your pet was in an emergency situation.Please note these courses are not certified as per the Primary and Secondary Care courses. Cost £15pp.
  • Hosting your own Owners Evening Short Courses

    - If you would like us to come and provide a course for you and your local pet owning community at your choice of venue, date and time we are able to do this.
    For information and availability on any course please get in touch on firstaid@friendsforpets.co.uk.
Dog First Aid Course
Dog First Aid Course
Pet First Aid Course

Feedback about our courses

  • "I now feel confident that our puppy is safe" V.H.
  • "Very good. Informative. Lots of info to give a good start in an emergency." S.B.
  • "Was very good, my knowledge of dog first aid was non-existent before and now I know." R.H.

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Friends for Pets Privacy Policy 2018

Friends for Pets (”We”) are committed to protecting and respecting your privacy. This policy (together with our terms of use https://www.friendsforpets.co.uk/terms-and-conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Friends for Pets Limited of Nether Crag, School Lane, Rowberrow, Somerset, BS25 1QP. Our nominated representative for the purpose of the Act is Rebecca Wilson.

WHAT INFORMATION DO WE COLLECT FROM YOU?

We will collect and process the information you give us when filling in forms on our website www.friendsforpets.co.uk or by correspondence with us on the phone, e-mail or otherwise. This includes information you provide to register your interest in using our services, subscribe to our newsletter, confirming a booking with us, making a job application or franchise information enquiry and when you alert us to an issue with our website or company. The information you give us may include your name, address, e-mail address and phone number. If you do not wish to provide some of this information it may make it more difficult for us to carry out a booking for you but we will do our best to help you with whatever information you feel happy providing. Website usage is collected using cookies. Information about our website users may be collected by google analytics and a facebook pixel to help us improve and optimise our site for our users.

SENSITIVE DATA

For people who go on to become pet carers, we ask for you to obtain and to show a copy of a CRB or DBS check certificate to the area manager. This is done at the final point of recruitment and the purpose is to promote the security of our client’s homes and pets. We do not store a copy of this, only that we have seen it and that it was positive. We ask team members to hold on to this copy themselves in case a client wishes to see it. If any discrepancies are highlighted in the CRB or DBS, pet carers will be given the opportunity to discuss and explain these. If the manager is unsure how to proceed they may discuss this in person, not via email, with Rebecca Wilson at head office but anonymising the pet carer in question.

HOW WILL WE USE THIS INFORMATION ABOUT YOU?

We use information you have given us to provide you with the information and services that you request from us. If you agree, we will contact you via e-mail only to send you a newsletter containing company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis. We use information collected from the website by cookies to personalise your repeat visit to our website. We do not share your information that we collect to third parties.

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HOW DO WE STORE YOUR INFORMATION?

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Our site is secured with SSL Certificates and we review our IT security on a frequent basis to ensure that we have the latest updates and software. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your information will be removed from our day-to-day database and archived and anonymised after one year of you not using our services. We delete any excessive data. All paper documents will be disposed of securely.

WHO HAS ACCESS TO YOUR DATA

Your personal information can be accessed by the local franchisee or manager and Friends for Pets head office. Friends for Pets uses sub-contractors (“pet carers”) to carry out services for us and they will be provided with your details in case of an emergency whilst they are carrying out your bookings. You will have the opportunity to meet your pet carer in any circumstance that they are carrying out a booking for you to ensure you are happy with these arrangements beforehand. If you do not wish for a pet carer to be given access to your information then please let us know. In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets but as late on in the process as possible. If Friends for Pets or any of it’s franchises are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

MARKETING

We would like to send you electronic information about company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis which may be of interest to you. We only use email marketing from email addresses from our staff, clients and people who have opted in to our mailing list. If you have consented to marketing you may opt-out at any time at a later date. For existing customers before May 2018, the ‘soft opt-in’ option will apply to those that have not taken up the opportunity to opt out of our mailing lists. You are given the opportunity in every marketing email to opt out of the mailing list. If you no longer wish to be contacted for marketing purposes you can let us know at any time of click the ‘unsubscribe’ button in every marketing newsletter. If you are not opted-in to our marketing list we will only contact you regarding a specific booking. We send our invoices via email to help save costs and the environment. The invoice contains your name and address. If you would prefer to receive the invoice in an alternate method please let us know.

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ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details at the end of this Privacy Policy. We may make a small charge for this service. We want to make sure that all information we hold is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For further information visit www.aboutcookies.org or www.allaboutcookies.org . You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some features of our website may not function as a result.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This privacy policy was last updated on 8th February 2018.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by leaving ‘opt-in’ boxes un-checked on the forms we use to collect your data. You can also exercise the right at any time by contacting us at via email or writing to us using the details at the bottom of this document. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

COMPLAINTS

We take the handling of people’s data very seriously so will do our very best to resolve any issue that may crop up promptly. Please contact us as soon as you can on the details at the bottom of this document. If you do not feel that we have resolved your complaint satisfactorily you have the right to lodge a complaint with the Information Commisioner’s Office.

HOW TO CONTACT US

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to headoffice@friendsforpets.co.uk or Friends for Pets, Nether Crag, School Lane, Rowberrow, Somerset, BS25 1QP.