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Friends for Pets Reviews

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J.B., Hanham

*****

Anna was with Helen yesterday and we were quite anxious for both of them. When I arrived at Helen's after work, Anna was clearly very settled and happy which was so good to see, as well as a huge relief! Helen said she had taken a couple of hours to settle once James had dropped her off but that was a lot less time than we had anticipated knowing what she's usually like with new situations. So both Helen and Kelly have worked really well! A big thank you for setting this up and we look forward to it continuing!

D.W., Bristol

*****

Thanks so much for looking after T and T and for the updates while we were away. Was great to know they were having a good time too. I will certainly know who to contact when we go away again

S.G., Bristol

*****

I just wanted to write to say thank you introducing me to Kelly, she is lovely and the dogs had a great weekend, I got updates and photos and it seems they got on really well with Buddy and she said she didn't want to give them back. So thank you we will definitely send them to her again.

J.K., Llanishan

*****

Cath has been fantastic Peter, that's the dog not my husband truly loves her .she has gone out of her way to help me often at last minute requests. Cath keeps in touch and let's me know how peters been, I cannot praise her enough. They have also raised a lot of money for Sepsis by organising a charity Dog walk and raising awareness of the condition . Thank you so much xx

L.D., Bristol

*****

I use Friends for Pets to look after our cats if we are going away. The service is great and very professional. I was even asked well in advance of Christmas if I'd need any visits around Christmas and New Year just so I could be scheduled in! I appreciate the reminder and personal service.

S.F., Cleeve

*****

Rest assured your loved one is in safe hands with these guys. If you're in need of a reliable service in North Somerset then you're looking in the right place. We have used Friends for Pets pet sitting services for our dog Tilly for a couple of years now and we highly recommend them. Jim clearly cares for her and the other dogs; as do the other dog sitters we've met and soon to use.

B.C., Shipham

*****

Brilliant service from Laura, both dog walking and doggy day-care services when needed!

D.R., Wells

*****

When the "dog walker" arrives, the dog greets her ecstatically and leaps into the boot of her car. Chris W is wholely reliable, and if she cannot come as arranged she always lets us know.

K.T., Penarth

*****

Tamsin is brilliant and I know how well Benny is looked after on their walks. I feel really lucky to have someone that cares so much for my dog. I really can’t ask for more.

S.C., Bath

*****

Rachel is very reliable and I'm really pleased with her dog visiting; the dogs are much happier for the visits. Highly recommend.

S.J., Bristol

*****

Kelly was brilliant. She was 5 mins down the road from us, really friendly and Barney loved his stay with her. After meeting Kelly I felt so much better about leaving him. I was a bit nervous at first but Kelly made me feel so relaxed and I knew I could trust him with her. I did feel a bit bad as Barney is a early riser so he did have Kelly up early but that didn’t seem to phase Kelly. She mentioned recently losing her lovely lab so I think Barney was a bit of a distraction for her and her family but in a good way. She sent me pictures and videos so I knew he was fine. Would definitely use Kelly again, if she’d have us that is!

S.A., Frome

*****

Julia has been looking after our pets for a considerable time. She is very jolly, trustworthy & reliable, I don't know what we would do without her! We enjoy reading the twice daily reports she leaves for us when we return, there is always something amusing in them! I would not hesitate in recommending her to anyone.

M.S., Potters Bar

*****

Thank you for looking after Fluffy. It is nice to know there is someone I can trust to look after him when I am away. I did not think it possible but he is even more spoilt now than before lol.

R.K., Bristol

*****

Deborah looked after my cat Max - which is not an easy task. She updated me on how he was and I'd trust her anytime - great service. Really appreciated!

C.C., Cardiff

*****

Tina who walks Fliss twice a week is lovely and brilliant with Fliss. Highly recommended.

B.N., Cardiff Bay

*****

Myself and my Pug Gus love the service at friends for pets. Reliable and trustworthy. Gus is currently walked by Brenda who you can tell adores him. Really would recommend the service!!

A.C., Rhiwbina

*****

I couldn’t ask for a better service from Catherine. She clearly adores Ted and Charlie and they love seeing her. A very flexible, good value and well organised support. Wouldn’t hesitate in recommending to others.

L.W., Bristol

*****

I am VERY happy with the service Friends for Pets has provided. Nuala is absolutely WONDERFUL. Scamp loves it at Nualas and I am very reassured by the fact that I know that she will always give him the highest level of care and lots of affection to go with it! It is nice to know that he is in good hands and that he will be safe and exceptionally well cared for when I drop him off. I must note that both of you have also been extremely helpful on all occasions and have continued to provide a very professional service. Before choosing yourselves, I looked into a lot of agencies in the Bristol area and you were by far the most helpful and efficient when it comes to customer care and assistance. I will definitely be continuing to use your services in the upcoming months and your pet company will certainly be recommended to anyone and everyone I know with a pet!

R.M., Backwell

*****

Jim has been looking after my Labrador now for 6 months. Every time i drop my dog off,he cant wait to see Jim and spend the day with him and other dogs he may be looking after that day. When i first started looking for a dog sitter the most important factor to me was knowing that my dog was in safe hands and when first meeting Jim i felt relaxed and completely at ease knowing this was the case.

A.M., Congresbury

*****

Thanks once again for your help with the girls! They were both very settled when we arrived home. Amber seems to have had a much more exciting time with you and I am sure she will be very bored in the next few days as she really loves the company of other dogs and people.

P.S., Yatton

*****

The dogs love Jo, and they are really benefitting from her attention and we are very fond of her too. Thank you.

C.E., Wrington

*****

Thank you for your assistance regarding Jem. The family you found for us were so brilliant, it seems she has a second home and owners because she fitted in so quickly and easily. I will not hesitate to recommend your services to anyone!

C and S, Bath

*****

We are delighted with the cat feeding services of Friends for Pets in Bath. It is reassuring to know that our cat will be so well looked after while we are away.

C.F., Rooksbridge

*****

I have always used Friend for Pets to look after my rats when I go on holiday. They are very reliable and genuinely care for my furr babies. I would not hesitate to use Friends for Pets time and time again. Thank you to Kate who cared for them, you did a fantastic job.

W.S., Winscombe

*****

Alison has been great and the pets seem happy; we're very grateful!

M.S., Cheddar

*****

Thanks so much Becca for looking after our puppy last week. He'd clearly had a fantastic time and returned one happy pooch!

S.C., Penarth

*****

Can't give enough praise to Sue our dog walker in Penarth. Such a great service and Shadow our dog had fantastic walks every day of our hols - we had an introduction meeting beforehand to check both parties were ok - (we weren't sure how Shadow would take to a stranger walking him as never had to do this before and also wanted to make sure Sue was OK as Shadow is a large and boisterous Pointer). Would highly recommend this service to anyone wanting to take a holiday but with no-one to walk their beloved pooch - felt very comfortable with our dog walker - thanks again Sue X

V.H., Wells

*****

MANY THANKS, SUPER JOB.

P.C., Street

*****

It's great to know that we no longer have to worry about who to turn to when we can't look after our menagerie ourselves. Thanks again for the great job you did. I'll be sure to contact you again.

B.R., Bath

*****

I cannot praise Julia highly enough. I am so glad I found her. I often go away at the last minute and she tries her very best to help me out if she can. I was ill recently and not only did Julia come and take my dog Molly for a walk at short notice she also got a few things from Tesco for me! I know Julia cares very much for the animals she looks after but there is downside, Molly has such a lovely time when she is boarding with her she doesn't always want to come home again!

S.H., Bath

*****

I am really pleased with the services provided and Julia has always been extremely helpful, even at short notice. Its reassuring to know that Duffy is in capable hands with April, doggy day care is great - she can't wait to get in and see her friends in the morning, her tail wags madly !

G.R., Limpley Stoke

*****

I cannot thank Julia and the Team enough for the lovely walks and attention they give my dog Ruby when I am at work. I work between 2 locations and my bookings are very irregular and sometimes late notice, yet Julia always goes the extra mile to fit Ruby in and knowing that takes a huge amount of stress out of life! The service the team provide is second to none and I have one very happy dog!

S.M., Bristol

*****

Lucy looked after my elderly cat Missie for 10 days. We came back to a fat and relaxed and extremely happy cat. Excellent care.

J.M., Horfield

*****

Chandra was just brilliant, the cats were very well looked after whilst we were on holiday. Will definitely use FFP again

J.O., Coombe Dingle

*****

When all other avenues failed, friends for pets - at short notice - found me a lovely lady to look after my cats. I went on holiday knowing that they were in good hands and came home to find them all very happy and well fed + a diary to tell me their movements. I shall be using friends of pets in future.

A.L., Bristol

*****

I used Friends for Pets South Bristol as I needed a pet sitter for my cat over the Christmas period and for a short break over new year. The gentleman I initially spoke to over the phone was very helpful and the lady who came out to my house was lovely. The service is good value for money and they were very accommodating to the needs of my elderly cat! I am using them again this Christmas and am confident that they will be my go-to pet sitters from now on!

S.L., Cardiff

*****

Sally at Friends for Pets has been fantastic with our 10 month old Sprocker, Morgan, over the last 4 months. Regular updates, able to pick up walks at short notice, and Morgan is always very happy (and muddy, which means she's had a great time!) when I get home. Sally has gone well above the call of duty, cleaning up after her when she had been poorly, not a trace left in the house and called me straight away to let me know she was unwell. I was wary about leaving my pup in the care of someone else, but Sally has put my mind at ease and I know Morgan is having a great time whilst I am hard at work!

B.K., Llanishan

*****

Catherine is great. The dogs love her. Would absolutely recommend....

N.D., Penarth

*****

Very happy with the service. Tamsin is great, flexible, courteous and sends me nice updates. And I'm sure Harry is very well looked after too. Thanks!

K.A., Barry

*****

Tamsin walks our pup 3 days a week and I couldn't rate her more. She's always on hand if we need extra walks and regularly checks in to let us know he's ok. Excellent service, I would highly recommend.

A.C., Cardiff

*****

Catherine has been such a valuable support. She clearly loves Ted and Charlie and they adore her and her family. The service is flexible, good value and well organised. I wouldn’t hesitate in recommending Catherine and the Friends for Pets service in Cardiff.

L.G., Potters Bar

*****

Amanda looks after my dog as if she is her own...and I love that. Penny has a home from home where I know she is safe and cared for. Amanda is incredibly reliable and goes out of her way to accommodate my ever-changing schedule. I couldn't recommend her highly enough.

D.B., Hertfordshire

*****

We have used Amanda on many occasions to look after Hector, and from when he was only a few months old. Amanda made him feel welcome straight away and when we picked him up, has been calm and happy. To us this is a clear sign he is well looked after. Amanda has always been flexible when possible in terms of drop off and pick up times. We also think Hector loves the attention he gets from Amanda's daughters! We would recommend Amanda to anyone without any reservation

G.H., Cardiff

*****

We are delighted with Friends for Pets, Cardiff and Catherine has been a breath of fresh air! She worked really hard with our border collie Doug and his 'issues' and it was always at his pace. Fabulous!x

M.C., Bristol

*****

We have been using Friends For Pets for several years now. We have always found their team to be very helpful, reliable, responsible and trustworthy. They have a friendly and flexible approach and are very accommodating when it comes to our changeable work schedule. We would highly recommend Friends For Pets and I know our dogs would too (if they could write!). Thank you for a great service

K.B., Bath

*****

Martha loves going to visit April, she always comes back happy and exhausted! Martha is quite a traumatised rescue dog and April understands her needs perfectly.

I.M., Bath

*****

Our pooch 'Charlie' has been extremely well looked after by Sarah, Alice, Claudia and Becca over many months. We have used doggy day care and midday walks, all of which Charlie has enjoyed. The service is flexible, professional and most importantly caring towards our little boy. We give this service an excellent rating.'

D.T., Henleaze

*****

I have been really pleased with the consistent, reliable and caring service you have all provided. I have never been let down for dog walking, and Maggie is always so excited to see her walker that I know I made the right decision to engage Friends for Pets!

A.P., Winterbourne

*****

We have been using Sams services at Friends for Pets for about a year and are very happy with the service. He is extremely reliable and has an excellent rapport with both clients and dogs. I wouldn't leave our spaniel overnight with anyone else. When our dog had a bad back and needed extra care whilst we were away Sam went out of his way to care for and look after her. I wholeheartedly recommend this service.

S.R., Emersons Green

*****

We have been using Friends for pets for over a year, and our dog loves his walk with Sam. He is always reliable and has been a big help in keeping Bruno exercised whilst we're at work. We always come home to a tired dog!

A.D., Bristol

*****

We have boarded our beloved golden retriever Bruce with Friends for Pets for 35 days in the past 12 months, and have been very satisfied with the professional levels of service provided to us. Bruce clearly gets the stimulation and attention needed for a young dog, and can’t wait to get into his ‘second’ home when dropping off.

G.F., Cardiff

*****

Marley and Buddy enjoyed there holidays with Sophie they had lovely walks and out to the beach . Friends for Pets provide a very professional Service, I would not hesitate to recommend them.

D.E., Berrow

*****

Highly recommend, really great communications between us and office and then us and pet carer once Care commenced. Animals all happy upon our arrival home, didn't even miss us! Will definitely book them next time.

C.J., Winscombe

*****

Very good service. Friendly and very helpful. would definitely recommend.

B.H., Cheddar

*****

I never worry about leaving my two cats in the competent care of Friends for Pets

T.M., Cardiff Bay

*****

The cat told us he had a great time with you, and was disappointed when we came home. The git.

C.H., Bath

*****

Anna is the perfect dog sitter in every way - she goes way beyond the call of duty. She is reliable, spends ages playing with our dogs when she could easily just let them out into the garden, and writes us little notes each time detailing their adventures. Would thoroughly recommend.

N.S., Frome

*****

My dog Finn has enjoyed all his stays with Friends For Pets and has been extremely well looked after.

T.H., Corsham

*****

I just wanted to say thank you for your brilliant service. Rebecca and Sarah have done a really good job with Gandalf. The diary was a really nice touch. It was good to be able to read what he was up to.

K.G., Bathford

*****

Cocoa has a great holiday when we are away and it is really reassuring to know that she is in a home where she is made a big fuss of. This applies to both our lovely sitters.

L.R., Bradford-on-Avon

*****

We needed someone to look after our puppy for two days a week while I'm at work. Most dog walkers I contacted weren't able to fit a small puppy into their group dog walks, so we needed someone who could just walk our dog by himself. We're absolutely delighted to have found Friends for Pets Our dog carer is really wonderful - very caring & puts a lot of effort into looking after our puppy. The admin end of things is also very efficient & easy to manage. I would highly recommend this service.

J.S., Trowbridge

*****

Friends for Pets were fantastic in providing a house sitter for my puppy on short notice.

J.P., Bath

*****

Anna looked after our kittens for a few days whilst we were visiting family. From the outset, she was obviously a great cat lover and did a really excellent job: very caring and loving with the kittens but also very professional too. I would highly recommend Friends for Pets. We will definitely use them again!

E.H., Bristol

*****

Lucy has been performing a home service and looking after our three cats for almost 2 years. She is friendly and personable and is great to come in at relatively short notice. Our kitties are so happy and comfortable with her that we woulldnt have anyone else. When we get back I am not sure that they have even noticed that we have gone!

Z.T., Cardiff

*****

Amazing service. Winnie loves going for walks with Rachel and meeting other dogs. Rachel is very helpful, easy to contact and arrange dates for walks. Very happy with everything.

F.G., Radstock

*****

Fab service- I have had no issues with the lovely person who cat sits for us. We are always sure that our cats will be well looked after and loved whilst we are away and never have issues with booking etc. I would definitely recommend friends for pets :)

R.G., Midsomer Norton

*****

Milo had a lovely time on the farm for a week. Holly and her husband were great carers and the location is wonderful for an energetic pup.

C.T., Bradford-on-Avon

*****

Friends for Pets have really helped us out! We have the most caring lovely dog walker who takes our dog out once a week for a lovely walk. She varies where they go, sometimes it's with him, sometimes with other dogs, AND she feeds him! She's so lovely, my children loved her when they met her too! Dogs and kids are great judges of character! So thank you, excellent service and lovely trustworthy people, your pet will be well cared for.

H.L., Atworth

*****

Fantastic service, we have been with you for two years. Professional, caring and flexible. Thank you, Friends for Pets.

P.S., Bristol

*****

Friends4Pets is a great service. I could not do my current job without them. I really believe Jim cares about my dogs and to them he is one more member of their family. Unlike some other places I never worry about leaving my dogs with Jim, as I know they are going to get lots of exercise and cuddles, and take their pills when they need to. There are never more than two other dogs in the house and Jim makes sure they all get along - they have made some new friends that way! The cost of the service is very realistic for using it long term. Jim has been very flexible about accommodating occasional overnight trips and late hours, and even gave me a lift when I was stuck in the snow once! When I have needed to change my arrangements, either Jim or Sam has come to my house to feed and walk the dogs with no fuss. When I went on holiday my dogs stayed with another of the Friends4Pets carers and I was very pleased to see how relaxed and happy they were when I fetched them home. All in all Friends4Pets is the very next best thing to being able to look after my dogs myself during the day.

L.W., Cheddar

*****

Nice local service, very accommodating, always caring with my animals.

J.D., Axbridge

*****

I just want to say that we are so pleased to have Friends for Pets looking after Dylan.... everybody is very flexible (especially Becca with our last minute requests for boarding Dyl) and you are exceptionally reliable... never having let us down.

J.H., Cheddar

*****

I cannot recommend Friends for Pets highly enough. They have taken care of our spaniel, Ruby, since she was a small puppy with regular walks during the week and overnight boarding when we go away. She always has a great time and is very well cared for. I have always found them to be exceptionally reliable, trustworthy and accommodating to our needs. Don't know what I would do without them!

S.M., Cardiff

*****

I simply could not do without Catherine, Sally and the team at Friends for Pets Cardiff! I often need last minute care for my dog and Catherine bends over backwards to accommodate my needs. Catherine loves Max my dog and he loves being around her too so couldn't ask for more! Superb value for money. Sarah and Max

C.T., Bath

*****

Friends for Pets works brilliantly for us. It's home from home for Duffy. Julia looks after her so well and Duffy is always a happy and healthy dog in her care. There's great flexibility which we sometimes really need. We really believe Friends for Pets works so much better than kennels or other services for a beloved family pet.

P.S., Bath

*****

We have been using Friends for Pets for over eight years and our black lab, Oscar looks forward to the days he gets to spend with his dog sitter. He always comes home happy and chilled. Becca and his dog sitters, Oliver and April have always been flexible and a great support in an emergency. I recommend friends for pets for the exceptional service and care they provide.

L.V., Cardiff

*****

Sophie has been very kind and supportive of our cat's needs and very respectful of the house. Regards Lorenzo

S.B., Bath

*****

I am always very pleased with the care my cat Louis receives from Friends for Pets and will always use them when we go away

J.K., Penarth

*****

Enzo loves visiting Tamsin, its like a holiday for him. It is nice being totally comfortable leaving him without worrying. Home away from home for him.

A.R., Cardiff

*****

I cannot thank Sally and Cadi enough for their care and, at times, patience with Goliath over the last few months. They have helped him to grow into a happy, well-socialised dog.

S.K., Bristol

*****

Every time that we have used the service, we have been extremely pleased with the sitters, and our dogs experience. It is an amazing alternative to boarding kennels, and we very much appreciate having such a reliable and trustworthy service to look after our dogs when we need it.

S.D., Cheddar

*****

Hi Amy our dogs thoroughly enjoyed there stay they were spoilt and we knew that they were being well looked after and plenty of walks we would recommend Friends for Pets very highly and thank you so much for a great service. We will definitely be back regards Sheila and Roy

D.E., Potters Bar

*****

Our dog-walker Anna is wonderful. The dogs love her and we trust her implicitly.

A.K., Potters Bar

*****

Amanda is a wonderful Aunty to our bichons Rio and Vienna. She is totally reliable and caring and they get really excited as soon as they arrive at her house. Thank you Amanda for making our lives easier and our dogs lives better.

S.M., Mill Hill, North London

*****

I have an 18 month old pug. Amanda has been looking after him since he was 12 weeks old and I couldn't recommend her more! Dug absolutely loves her and she is brilliant with him. I am a big worrier and wouldn't trust many people with Dug but I trust Amanda completely.

H.J., Potters Bar

*****

Amanda is amazing! Our dog Ziggy loves visiting and staying day or night. She has a second home which she adores and we are happy to recommend any pups to her loving care!

A.S., Cardiff

*****

Andrew my pet carer has been walking Mr Flynn for a few months now, I am extremely grateful to him for a number of reasons. Flynn is a rescue Rottweiler, and has a few issues, Andrew has taken this all on board, and manages him and his issues. He listened carefully to all that I told him, and has formed a great bond with Mr Flynn. Andrew has also been flexible with his time, and this gives me great peace of mind, if I have to go away or work late. Overall, I am delighted with the service Andrew provides

S.D., Bath

*****

I trust my two lovely cockapoos implicitly with Julia from Friends for Pets and will work my holidays around them as I would use no one else! Freddie & Lola love going for their hols and always come back happy and worn out from such a lovely time!

C.A., Cardiff

*****

I cannot thank Catherine (Cardiff) enough. She walks my mother-in-laws dog, Lily 3 times a week as she is unable to do so herself. She has turned a nervous and timid dog into the playful, confident and happy dog she is now. Catherine is so understanding to the last minute changes that happen in our family and I'm not sure how we would've coped without her. We definitely would'nt have such a happy little doggy. Thank you again xx

J.D., Shipham

*****

Both Karen and Chris have been wonderful and really look after my beloved doggies. Karen has been such a godsend looking after the hounds on a lunchtime- I know they are in safe and loving hands! And Chris was amazing when Sky was poorly on her first boarding experience and went out of her way to ensure Sky was OK. Becca and Corrine have been really accommodating with bookings, and ensure the dogs are always looked after when needed. I’m really pleased I found your company and will continue to use you regularly- I know my dogs are well cared for (spoilt rotten in fact!) in your hands.

M.G., Bristol

*****

Our dog Jasper always has a great time and treats Jim's like his second home, always really reliable and much better than kennels!

K.S., Cheddar

*****

I think you provide a unique service, you clearly have an eye for the right people to care for pets. Reliability is so key, especially when you work and we've never been let down. We've actually come to regard Becca, Liz and Lisa as friends. Bingo always looks so happy to trot out the door and see you! I quite regularly rave about you to family, friends and colleagues!

C.L., Mark

*****

We much appreciated Katrina's pet diary , which we hadn't seen when we spoke, but it sounded as though Charley didn't present too many problems to her apart from the early wake-ups.. We are very grateful to you both and will happily call upon you again if we need to. Many thanks, especially to Katrina.

S.K., Cardiff

*****

Our 1 year old cocker spaniel Hetty, loved her day with Catherine and family. She has also had great stays with Sue. We need occasional day care and this organisation has been a real find. The original questionnaire covers important areas and ensures peace of mind.

E.W., Birchgrove, Cardiff

*****

I can't rate Catherine highly enough! When Ozzy (my cocker spaniel) and I met her for the first time she was warm, kind and Ozzy took to her straight away. She has helped us out last minute and found another member of the Friends for Pets team to help us out when needed. Ozzy has a great time with Catherine and she is extremely reliable. I know each day when she pops in that he will be looked after and have lots of fun on his walks. Thank you for providing a great service x

D.B., Cheddar

*****

Amy walks buzz Tuesday to Friday he loves her to bits !! She is amazing with him gives him cuddles and treats think Amy has been walking buzz 4 years highly recommend can't do enough to make buzz happy.

L.K., Cardiff

*****

My 2 dogs loved Sally and I felt confident to go on holiday knowing that the dogs were in safe hands and that they get a good long walk

B.H., Cheddar

*****

Two very happy and relaxed cats on my return - thanks again for your excellent service.

N.B., Bath

*****

I have used this service on numerous occasions and they never fail to impress. I always return home to find my cats healthy and happy. I can relax and enjoy my time away knowing that they are extremely well cared for. Excellent service.

H.M., Bristol

*****

Friends for Pets Dog Boarding have been great for my troubled Staffie/Patterdale Terrier cross Dex. Gill looks after him and although she has seen him at his worst she is still willing to look after and love him to bits whilst he stays with her even though he is a difficult case to look after and deal with.

S.H., Bath

*****

I am so pleased to have found Friendsforpets - I know my little pup is being loved and cared for on the days I cant be there! Alison has been very helpful and flexible in sorting out lovely walkers! It was reassuring to be able to meet them with Alison prior to starting and good for my pup too.

FRIENDS FOR PETS PRIVACY POLICY 2018

Friends for Pets ( "We" ) are committed to protecting and respecting your privacy. This policy (together with our terms of use https://www.friendsforpets.co.uk/terms-and-conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the General Data Protection Regulation (GDPR), the data controller is RWJW Limited of Nether Crag, School Lane, Rowberrow, Somerset, BS25 1QP. Our nominated representative for the purpose of the regulation is Rebecca Wilson.

WHAT INFORMATION DO WE COLLECT FROM YOU?

We will collect and process the information you give us when filling in forms on our website www.friendsforpets.co.uk or by correspondence with us on the phone, e-mail or otherwise. This includes information you provide to register your interest in using our services, subscribe to our newsletter, confirming a booking with us, making a job application or franchise information enquiry and when you alert us to an issue with our website or company. The information you give us may include your name, address, e-mail address and phone number. If you do not wish to provide some of this information it may make it more difficult for us to carry out a booking for you but we will do our best to help you with whatever information you feel happy providing. Website usage is collected using cookies. Information about our website users may be collected by google analytics to help us improve and optimise our site for our users.

SENSITIVE DATA

For people who go on to become pet carers, we ask for you to obtain and to show a copy of a CRB or DBS check certificate to the area manager. This is done at the final point of recruitment and the purpose is to promote the security of our client’s homes and pets that you have access to during your work with us. We do not store a copy of this, only that we have seen it and that it was positive. We ask team members to hold on to this copy themselves in case a client wishes to see it. If any discrepancies are highlighted in the CRB or DBS, pet carers will be given the opportunity to discuss and explain these. If the manager is unsure how to proceed they may discuss this in person, not via email, with Rebecca Wilson at head office but anonymising the pet carer in question.

HOW WILL WE USE THIS INFORMATION ABOUT YOU?

We use information you have given us to provide you with the information and services that you request from us. If you agree, we will contact you via e-mail only to send you a newsletter containing company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis. We use information collected from the website by cookies to personalise your repeat visit to our website. We do not share your information that we collect to third parties.

HOW DO WE STORE YOUR INFORMATION?

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Our site is secured with SSL Certificates and we review our IT security on a frequent basis to ensure that we have the latest updates and software. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your information will be removed from our day-to-day database and archived and anonymised after one year of you not using our services. We delete any excessive data. All paper documents will be disposed of securely. If you wish for us to keep your data for longer than this please let us know. We are happy to reinstate your information at any point in the future should you wish to use our services again.

KEEPING YOUR INFORMATION UP TO DATE

If any information about you or your pet changes then please let us know so we are able to update our records. We will ask you to fill in a registration form on an annual basis as a matter of routine just to ensure we have everything up to date.

WHO HAS ACCESS TO YOUR DATA

Your personal information can be accessed by the local franchisee or manager and Friends for Pets head office. Friends for Pets uses sub-contractors ( "pet carers" ) to carry out services for us and they will be provided with your details in case of an emergency with your pet and also so they are able to find your home to carry out your booking with us. You will have the opportunity to meet your pet carer who is carrying out a booking for you to ensure you are happy with these arrangements beforehand. If you do not wish for a pet carer to be given access to any part of your information then please let us know. In the event that we sell or buy any business or assets, we will disclose your personal data to the prospective seller or buyer of such business or assets but as late on in the process as possible. If Friends for Pets or any of it’s franchises are acquired by a third party, the personal data held by it about its customers will be one of the transferred assets.

MARKETING

We would like to send you electronic information about company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis which may be of interest to you. We only use email marketing from email addresses from our staff, clients and people who have opted in to our mailing list. If you have consented to marketing you may opt-out at any time at a later date. For existing customers before May 2018, the ‘soft opt-in’ option will apply to those that have not taken up the opportunity to opt out of our mailing lists. You are given the opportunity in every newsletter to opt out of the mailing list. If you no longer wish to be contacted for information updates you can let us know at any time of click the ‘unsubscribe’ button in every newsletter. If you are not opted-in to our mailing list we will only contact you regarding a specific booking. We send our invoices via email to help save costs and the environment. The invoice contains your name and address. If you would prefer to receive the invoice in an alternate method please let us know.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details at the end of this Privacy Policy. We may make a small charge for this service. We want to make sure that all information we hold is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some features of our website may not function as a result.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This privacy policy was last updated on 18th May 2018.

YOUR RIGHTS

You have the right to ask us not to process your personal data for newsletter purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by leaving ‘opt-in’ boxes un-checked on the forms we use to collect your data. You can also exercise the right at any time by contacting us at via email or writing to us using the details at the bottom of this document or clicking unsubscribe on all newsletters. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

COMPLAINTS

We take the handling of people’s data very seriously so will do our very best to resolve any issue that may crop up promptly. Please contact us as soon as you can on the details at the bottom of this document. If you do not feel that we have resolved your complaint satisfactorily you have the right to lodge a complaint with the Information Commissioner’s Office.

HOW TO CONTACT US

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to headoffice@friendsforpets.co.uk or Friends for Pets,
Nether Crag,
School Lane,
Rowberrow,
Somerset,
BS25 1QP.