Social
Slide background

About our Award Winning,
Trustworthy Dog Walking Team

Find out if we cover your area

We do not share your information with any third party and destroy it as soon as we do not need it. Please read our full Privacy Policy or contact us for more information.

Our Story

Friends for Pets was set up in the Cheddar area of Somerset in 2008 by Becca Wilson. Always wanting a career with animals, Becca completed an MSc in Animal Science specialising in Animal Behaviour & Welfare. As part of this course Becca worked on a collaborative project between Bristol University Veterinary School and a Working Equine Charity in Pakistan which included helping to train the vets and animal health workers in Pakistan and East Africa. With the political situation abroad changing, Becca took up a lecturing post at a local Further Education College teaching Students in Animal Care. At the same time Becca started doing some dog walking and pet sitting for a few people with the aim of having an animal-based job that fitted around her own pets and her lecturing. Through word of mouth and recommendations, word spread of the new business and soon the dog walking and pet sitting became a full time job. Friends for Pets was born!
Within a couple of months of starting up, rapid growth of the company meant a couple of extra pairs of hands were needed to help with the need for our work (we still have some of these original pet carers helping us!). This growth continued until we had around 85 pet carers covering a large area of the South West. This was proving very difficult to manage from one central office and standards of service were slipping so it was decided to franchise the company so each area could be managed by a person local to the area who could keep the highest standards of pet care and allow a more controlled growth of the company. Each team has a small, long-standing team of pet carers that become extended members of our client’s families. Becca is exceptionally picky with who is awarded a franchise and only looks for animal-focused franchise owners who are driven by the same ethics and standards as herself making us stand apart from other franchised pet companies. A few years on and we have developed an Award-Winning team of expert managers and pet carers who offer the highest standard of Pet Care that we can to local communities.

Meet the Team

More about our Dream Team behind Friends for Pets.
View Details

Why Choose Us?

Benefits of using Friends for Pets.
View Details

Our Achievements!

Some of our proud moments!
View Details

How We Work.

  • After your initial enquiry by telephone, email or online booking form, one of the team will contact you for a little more information on your pet.
  • If, after some more information about us, you would like to meet one of the team we will set up a home visit at your pet carer's home for a boarding booking (so you can see where your dog will be staying) or at your home for all other services. This is free of charge service to ensure you, your pet and our pet carer are happy with the arrangement.
  • At the initial home visit you will go through a registration form and other paperwork with your pet carer and go through your requirements in a lot more detail.
  • After the home visit your local manager will contact you and check if you would like to confirm the booking.
  • Your insured, DBS checked, qualified pet carer will then carry out your booking, visiting your home and/ or transporting your dog in a safe, unmarked vehicle.
  • After each visit to your home or after each boarding your pet carer will fill in a diary, or send you a message of what your pet has been up to during the time that you have been unable to care for them and this will be left with you.
  • We will endeavour to match you with the same pet carer each time you book so that your pet carer and your pet build up a close relationship. In the exceptional circumstances where this isn’t possible you will be given the opportunity to meet any pet carer that is entering your home prior to them doing so. We strive for the best possible service for your pet’s and always aim to go above and beyond wherever we possibly can.

Next

Friends for Pets Privacy Policy 2018

Friends for Pets (”We”) are committed to protecting and respecting your privacy. This policy (together with our terms of use https://www.friendsforpets.co.uk/terms-and-conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Friends for Pets Limited of Nether Crag, School Lane, Rowberrow, Somerset, BS25 1QP. Our nominated representative for the purpose of the Act is Rebecca Wilson.

WHAT INFORMATION DO WE COLLECT FROM YOU?

We will collect and process the information you give us when filling in forms on our website www.friendsforpets.co.uk or by correspondence with us on the phone, e-mail or otherwise. This includes information you provide to register your interest in using our services, subscribe to our newsletter, confirming a booking with us, making a job application or franchise information enquiry and when you alert us to an issue with our website or company. The information you give us may include your name, address, e-mail address and phone number. If you do not wish to provide some of this information it may make it more difficult for us to carry out a booking for you but we will do our best to help you with whatever information you feel happy providing. Website usage is collected using cookies. Information about our website users may be collected by google analytics and a facebook pixel to help us improve and optimise our site for our users.

SENSITIVE DATA

For people who go on to become pet carers, we ask for you to obtain and to show a copy of a CRB or DBS check certificate to the area manager. This is done at the final point of recruitment and the purpose is to promote the security of our client’s homes and pets. We do not store a copy of this, only that we have seen it and that it was positive. We ask team members to hold on to this copy themselves in case a client wishes to see it. If any discrepancies are highlighted in the CRB or DBS, pet carers will be given the opportunity to discuss and explain these. If the manager is unsure how to proceed they may discuss this in person, not via email, with Rebecca Wilson at head office but anonymising the pet carer in question.

HOW WILL WE USE THIS INFORMATION ABOUT YOU?

We use information you have given us to provide you with the information and services that you request from us. If you agree, we will contact you via e-mail only to send you a newsletter containing company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis. We use information collected from the website by cookies to personalise your repeat visit to our website. We do not share your information that we collect to third parties.

Previous

Next

HOW DO WE STORE YOUR INFORMATION?

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Our site is secured with SSL Certificates and we review our IT security on a frequent basis to ensure that we have the latest updates and software. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your information will be removed from our day-to-day database and archived and anonymised after one year of you not using our services. We delete any excessive data. All paper documents will be disposed of securely.

WHO HAS ACCESS TO YOUR DATA

Your personal information can be accessed by the local franchisee or manager and Friends for Pets head office. Friends for Pets uses sub-contractors (“pet carers”) to carry out services for us and they will be provided with your details in case of an emergency whilst they are carrying out your bookings. You will have the opportunity to meet your pet carer in any circumstance that they are carrying out a booking for you to ensure you are happy with these arrangements beforehand. If you do not wish for a pet carer to be given access to your information then please let us know. In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets but as late on in the process as possible. If Friends for Pets or any of it’s franchises are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

MARKETING

We would like to send you electronic information about company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis which may be of interest to you. We only use email marketing from email addresses from our staff, clients and people who have opted in to our mailing list. If you have consented to marketing you may opt-out at any time at a later date. For existing customers before May 2018, the ‘soft opt-in’ option will apply to those that have not taken up the opportunity to opt out of our mailing lists. You are given the opportunity in every marketing email to opt out of the mailing list. If you no longer wish to be contacted for marketing purposes you can let us know at any time of click the ‘unsubscribe’ button in every marketing newsletter. If you are not opted-in to our marketing list we will only contact you regarding a specific booking. We send our invoices via email to help save costs and the environment. The invoice contains your name and address. If you would prefer to receive the invoice in an alternate method please let us know.

Previous

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details at the end of this Privacy Policy. We may make a small charge for this service. We want to make sure that all information we hold is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For further information visit www.aboutcookies.org or www.allaboutcookies.org . You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some features of our website may not function as a result.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This privacy policy was last updated on 8th February 2018.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by leaving ‘opt-in’ boxes un-checked on the forms we use to collect your data. You can also exercise the right at any time by contacting us at via email or writing to us using the details at the bottom of this document. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

COMPLAINTS

We take the handling of people’s data very seriously so will do our very best to resolve any issue that may crop up promptly. Please contact us as soon as you can on the details at the bottom of this document. If you do not feel that we have resolved your complaint satisfactorily you have the right to lodge a complaint with the Information Commisioner’s Office.

HOW TO CONTACT US

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to headoffice@friendsforpets.co.uk or Friends for Pets, Nether Crag, School Lane, Rowberrow, Somerset, BS25 1QP.