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Run your own Pet Franchise!

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We do not share your information with any third party and destroy it as soon as we do not need it. Please read our full Privacy Policy or contact us for more information.

The Pet Care Industry

Doggy Day Care
Over recent years, increasing numbers of homes have become dual-income households making it more difficult to own dogs. People are staying single for longer and having children later in life so may get a pet in the meantime. People are out of the house for longer, working longer hours and have busy lifestyles so are increasingly unable to provide the amount of exercise that a dog needs. The Aging population in the UK means that more older people are getting pets for company but are often unable to provide them with the appropriate amount of exercise required. Older small pets such as elderly cats or younger kittens are unable to be left for long periods so people are having to find options for pet care. Pet’s not only benefit from a health and welfare perspective but also from a behavioural perspective by having a dog walker or pet sitter involved in their care. Pet Owners feel less guilty and have more time. Pet Owners are aware that there is growing concern about obesity in pets and dog walking as well as a healthy diet can help to overcome this. People are therefore willing to spend money on improving and maintaining the health of their dog.
Since the launch of our business in 2008, we have seen a huge change in the pet care industry. Not only has the need for dog walkers and pet sitters risen but so have the number of competitive businesses providing these services. Whilst there are plenty of good companies, there are many bad ones. Unfortunately there are no current trade standards for pet sitters and dog walkers however Friends for Pets are working with a governmental group to develop some. Clients look for qualified, professional individuals with an exceptional reputation. On launch of your Friends for Pets franchise you will have these qualities!

What does Friends for Pets do?

Dog Sitting
Friends for Pets is a pet care service company offering a range of pet care services such as:-
  • Dog walking - Individually or in small groups.
  • Doggy day care - Dog Care in pet carer's homes.
  • Dog boarding - Overnight Holiday Care in pet carer's homes.
  • Pet Visiting - to the client's pets and homes as an alternative to a cattery.
  • House sitting - Staying in the client's home.
  • Small pet boarding - Caged pet boarding in the pet carers home.
Our services are tailored to clients requirements and we aim to offer a personal service through our tried and tested business model.

What is Franchising?

A franchise is the granting of a license but a franchisor (founding company owner) to a franchisee (business owner). This gives the franchisee permission to own and operate their own business using the brand, business model and operating systems of the franchisor. The franchisor also provides training and ongoing support in order for the franchisee to build up their own successful business. For more information on what franchising is and how it works please see The British Franchise Association Website www.thebfa.org. Franchise Statistics According to the BFA/ NatWest Franchise Survey in 2015: Franchised Businesses contribute £15.1 billion to the UK economy. This provides 621,000 employed positions for people. There are approximately 44,200 franchisee-owned businesses. Profitability rates are the highest ever recorded. Failure rates of Franchisee owned companies are lower than independently owned companies.

Why did we Franchise Friends for Pets?

With the popularity of our services in the local Cheddar area of Somerset, our reputation spread to much further afield. Within 18 months of starting we had around 85 pet carers across the South West region helping us provide pet care services. The company was becoming very hard to manage so using the services of a Professional Franchising Company, we remodelled the company to have smaller, individually run franchises to enable a more sustainable growth of the company as well as keeping Animal Welfare and Pet Care Services Standards as high as possible.

FRIENDS FOR PETS PRIVACY POLICY 2018

Friends for Pets ( "We" ) are committed to protecting and respecting your privacy. This policy (together with our terms of use https://www.friendsforpets.co.uk/terms-and-conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the General Data Protection Regulation (GDPR), the data controller is RWJW Limited of Nether Crag, School Lane, Rowberrow, Somerset, BS25 1QP. Our nominated representative for the purpose of the regulation is Rebecca Wilson.

WHAT INFORMATION DO WE COLLECT FROM YOU?

We will collect and process the information you give us when filling in forms on our website www.friendsforpets.co.uk or by correspondence with us on the phone, e-mail or otherwise. This includes information you provide to register your interest in using our services, subscribe to our newsletter, confirming a booking with us, making a job application or franchise information enquiry and when you alert us to an issue with our website or company. The information you give us may include your name, address, e-mail address and phone number. If you do not wish to provide some of this information it may make it more difficult for us to carry out a booking for you but we will do our best to help you with whatever information you feel happy providing. Website usage is collected using cookies. Information about our website users may be collected by google analytics to help us improve and optimise our site for our users.

SENSITIVE DATA

For people who go on to become pet carers, we ask for you to obtain and to show a copy of a CRB or DBS check certificate to the area manager. This is done at the final point of recruitment and the purpose is to promote the security of our client’s homes and pets that you have access to during your work with us. We do not store a copy of this, only that we have seen it and that it was positive. We ask team members to hold on to this copy themselves in case a client wishes to see it. If any discrepancies are highlighted in the CRB or DBS, pet carers will be given the opportunity to discuss and explain these. If the manager is unsure how to proceed they may discuss this in person, not via email, with Rebecca Wilson at head office but anonymising the pet carer in question.

HOW WILL WE USE THIS INFORMATION ABOUT YOU?

We use information you have given us to provide you with the information and services that you request from us. If you agree, we will contact you via e-mail only to send you a newsletter containing company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis. We use information collected from the website by cookies to personalise your repeat visit to our website. We do not share your information that we collect to third parties.

HOW DO WE STORE YOUR INFORMATION?

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Our site is secured with SSL Certificates and we review our IT security on a frequent basis to ensure that we have the latest updates and software. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your information will be removed from our day-to-day database and archived and anonymised after one year of you not using our services. We delete any excessive data. All paper documents will be disposed of securely. If you wish for us to keep your data for longer than this please let us know. We are happy to reinstate your information at any point in the future should you wish to use our services again.

KEEPING YOUR INFORMATION UP TO DATE

If any information about you or your pet changes then please let us know so we are able to update our records. We will ask you to fill in a registration form on an annual basis as a matter of routine just to ensure we have everything up to date.

WHO HAS ACCESS TO YOUR DATA

Your personal information can be accessed by the local franchisee or manager and Friends for Pets head office. Friends for Pets uses sub-contractors ( "pet carers" ) to carry out services for us and they will be provided with your details in case of an emergency with your pet and also so they are able to find your home to carry out your booking with us. You will have the opportunity to meet your pet carer who is carrying out a booking for you to ensure you are happy with these arrangements beforehand. If you do not wish for a pet carer to be given access to any part of your information then please let us know. In the event that we sell or buy any business or assets, we will disclose your personal data to the prospective seller or buyer of such business or assets but as late on in the process as possible. If Friends for Pets or any of it’s franchises are acquired by a third party, the personal data held by it about its customers will be one of the transferred assets.

MARKETING

We would like to send you electronic information about company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis which may be of interest to you. We only use email marketing from email addresses from our staff, clients and people who have opted in to our mailing list. If you have consented to marketing you may opt-out at any time at a later date. For existing customers before May 2018, the ‘soft opt-in’ option will apply to those that have not taken up the opportunity to opt out of our mailing lists. You are given the opportunity in every newsletter to opt out of the mailing list. If you no longer wish to be contacted for information updates you can let us know at any time of click the ‘unsubscribe’ button in every newsletter. If you are not opted-in to our mailing list we will only contact you regarding a specific booking. We send our invoices via email to help save costs and the environment. The invoice contains your name and address. If you would prefer to receive the invoice in an alternate method please let us know.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details at the end of this Privacy Policy. We may make a small charge for this service. We want to make sure that all information we hold is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some features of our website may not function as a result.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This privacy policy was last updated on 18th May 2018.

YOUR RIGHTS

You have the right to ask us not to process your personal data for newsletter purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by leaving ‘opt-in’ boxes un-checked on the forms we use to collect your data. You can also exercise the right at any time by contacting us at via email or writing to us using the details at the bottom of this document or clicking unsubscribe on all newsletters. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

COMPLAINTS

We take the handling of people’s data very seriously so will do our very best to resolve any issue that may crop up promptly. Please contact us as soon as you can on the details at the bottom of this document. If you do not feel that we have resolved your complaint satisfactorily you have the right to lodge a complaint with the Information Commissioner’s Office.

HOW TO CONTACT US

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to headoffice@friendsforpets.co.uk or Friends for Pets,
Nether Crag,
School Lane,
Rowberrow,
Somerset,
BS25 1QP.