Slide background

Benefits for you and your pet
when choosing Friends for Pets

Find out if we cover your area

We do not share your information with any third party and destroy it as soon as we do not need it. Please read our full Privacy Policy or contact us for more information.

Animal Welfare is at the heart of what we do and why and how we do our jobs.

Improving the welfare of pets was the main reason Friends for Pets began back in 2008, and is still at the core of everything we do today. We strive for the very highest standards of animal welfare within every aspect of our services. We are continuously improving our standards and customer experience to ensure we offer the very best care for your pets. We tailor our services to you and your pet ensuring that your pets get the care they require and the service you want for them. We are happy to walk your dog on or off the lead as appropriate. Like most other dog walking companies we are insured to walk up to six dogs in a group regardless of the number of people accompanying the group, but we will only walk dogs individually or in small socialised groups, to give a safer and more personal service for your pet. We walk in a variety of rural locations so your dog can enjoy a stimulating and interesting walk.

We are one of the most Experienced Teams in the UK

We have been established since 2008, making us a long-standing, reliable and highly experienced choice of dog walker and pet sitter for your pet. Since we began we have helped care for over 3000 pets of all shapes, sizes and species!

We have some of the most highly qualified pet industry experts

Friends for Pets was founded and is still led by Becca Wilson who has an MSc in Animal Science specialising in Animal Behaviour & Welfare. Becca has taught qualified vets, vet students, animal health workers, and further education students in the UK and all over the world. Since 2016 our pet carers have been able to undertake our pet sitter award scheme, promoting better understanding of pet-based knowledge. Our local team managers are trained and qualified in pet first aid and animal behaviour & handling. Most have extra animal related qualifications. Our pet carers hold a range of qualifications and experiences, from being experienced pet owners, to dog trainers, groomers, vet nurses, vet lecturers and undergraduate vet students.

We have our own Pet First Aid Trainer

Like most other reputable Pet Care Companies we are Pet First Aid Trained but we have gone one further and have our own qualified Pet First Aid Instructor to ensure our staff are up to date with basic first aid skills. She is also on hand to staff should they need any advice or support whilst they are carrying out their dog walking or pet sitting duties.

We are a trustworthy, reliable team of Animal Lovers

All our staff are very experienced animal lovers. We provide a free Introductory no obligation meeting with your Pet Carer, to make sure everyone gets on. As we have a team of pet carers we can find a suitable match for you and your pet as well as providing a back up pet carer should your usual pet carer be ill or on holiday, something smaller companies can not offer. You will be given the opportunity meet any back up pet carers before they need to visit your pet and home to check all parties are happy. We ask all new pet carers that we take on to hold a minimum of a Basic Disclosure through Disclosure Scotland to reassure our clients their dog and home is in security conscious hands. Each pet sitter can provide references. We are fully insured.

Your Home and Pet’s security is more important than our marketing

We offer a discrete walking and visiting service by not using sign-written vehicles to visit your empty home and transport your pets keeping your home and pet security high by not announcing to everyone we are visiting an empty house or carrying a vehicle containing lovely dogs. Occasionally our managers will use car magnets which are removed whilst visiting client’s homes and carrying pets. We do not leave your keys in our vehicles alongside your address details for them to be stolen as other companies have had!

We are Customer Orientated

After your initial contact with Friends for Pets we will contact you as soon as we can and within one working day (Monday to Friday). We reply to all enquiries even if we can’t help you at the current time. If you need your pet looking after, we will provide the care in the way you wish. There will be no conditions and no compromises and most importantly you can have peace of mind and enjoy your holidays or have one less thing to worry about while you are at work. We offer a competitive, cost effective solution for your pet care requirements and we are usually cheaper than one man companies so contact your local branch for a quote! Each team is locally managed with a small team of local staff giving you two points of contact as well as Friends for Pets head office.

We are Award Winning

Our hard work, company value and ethos have paid off and we have been winners, finalists and shortlisted for some very prestigious awards. Read more about our Achievements.

Don’t just take our word for it!

Have a look at what some of our customers think about us. We have reviews on Facebook and Trustpilot as well as on our website


Friends for Pets ( "We" ) are committed to protecting and respecting your privacy. This policy (together with our terms of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the General Data Protection Regulation (GDPR), the data controller is RWJW Limited of Nether Crag, School Lane, Rowberrow, Somerset, BS25 1QP. Our nominated representative for the purpose of the regulation is Rebecca Wilson.


We will collect and process the information you give us when filling in forms on our website or by correspondence with us on the phone, e-mail or otherwise. This includes information you provide to register your interest in using our services, subscribe to our newsletter, confirming a booking with us, making a job application or franchise information enquiry and when you alert us to an issue with our website or company. The information you give us may include your name, address, e-mail address and phone number. If you do not wish to provide some of this information it may make it more difficult for us to carry out a booking for you but we will do our best to help you with whatever information you feel happy providing. Website usage is collected using cookies. Information about our website users may be collected by google analytics to help us improve and optimise our site for our users.


For people who go on to become pet carers, we ask for you to obtain and to show a copy of a CRB or DBS check certificate to the area manager. This is done at the final point of recruitment and the purpose is to promote the security of our client’s homes and pets that you have access to during your work with us. We do not store a copy of this, only that we have seen it and that it was positive. We ask team members to hold on to this copy themselves in case a client wishes to see it. If any discrepancies are highlighted in the CRB or DBS, pet carers will be given the opportunity to discuss and explain these. If the manager is unsure how to proceed they may discuss this in person, not via email, with Rebecca Wilson at head office but anonymising the pet carer in question.


We use information you have given us to provide you with the information and services that you request from us. If you agree, we will contact you via e-mail only to send you a newsletter containing company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis. We use information collected from the website by cookies to personalise your repeat visit to our website. We do not share your information that we collect to third parties.


All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Our site is secured with SSL Certificates and we review our IT security on a frequent basis to ensure that we have the latest updates and software. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your information will be removed from our day-to-day database and archived and anonymised after one year of you not using our services. We delete any excessive data. All paper documents will be disposed of securely. If you wish for us to keep your data for longer than this please let us know. We are happy to reinstate your information at any point in the future should you wish to use our services again.


If any information about you or your pet changes then please let us know so we are able to update our records. We will ask you to fill in a registration form on an annual basis as a matter of routine just to ensure we have everything up to date.


Your personal information can be accessed by the local franchisee or manager and Friends for Pets head office. Friends for Pets uses sub-contractors ( "pet carers" ) to carry out services for us and they will be provided with your details in case of an emergency with your pet and also so they are able to find your home to carry out your booking with us. You will have the opportunity to meet your pet carer who is carrying out a booking for you to ensure you are happy with these arrangements beforehand. If you do not wish for a pet carer to be given access to any part of your information then please let us know. In the event that we sell or buy any business or assets, we will disclose your personal data to the prospective seller or buyer of such business or assets but as late on in the process as possible. If Friends for Pets or any of it’s franchises are acquired by a third party, the personal data held by it about its customers will be one of the transferred assets.


We would like to send you electronic information about company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis which may be of interest to you. We only use email marketing from email addresses from our staff, clients and people who have opted in to our mailing list. If you have consented to marketing you may opt-out at any time at a later date. For existing customers before May 2018, the ‘soft opt-in’ option will apply to those that have not taken up the opportunity to opt out of our mailing lists. You are given the opportunity in every newsletter to opt out of the mailing list. If you no longer wish to be contacted for information updates you can let us know at any time of click the ‘unsubscribe’ button in every newsletter. If you are not opted-in to our mailing list we will only contact you regarding a specific booking. We send our invoices via email to help save costs and the environment. The invoice contains your name and address. If you would prefer to receive the invoice in an alternate method please let us know.


You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details at the end of this Privacy Policy. We may make a small charge for this service. We want to make sure that all information we hold is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some features of our website may not function as a result.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This privacy policy was last updated on 18th May 2018.


You have the right to ask us not to process your personal data for newsletter purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by leaving ‘opt-in’ boxes un-checked on the forms we use to collect your data. You can also exercise the right at any time by contacting us at via email or writing to us using the details at the bottom of this document or clicking unsubscribe on all newsletters. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


We take the handling of people’s data very seriously so will do our very best to resolve any issue that may crop up promptly. Please contact us as soon as you can on the details at the bottom of this document. If you do not feel that we have resolved your complaint satisfactorily you have the right to lodge a complaint with the Information Commissioner’s Office.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to or Friends for Pets,
Nether Crag,
School Lane,
BS25 1QP.