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Reviews for Friends for Pets Bristol

Manager: Lucy Mills
Office Open Mon-Fri 9am-5pm

J.B., Hanham


Anna was with Helen yesterday and we were quite anxious for both of them. When I arrived at Helen's after work, Anna was clearly very settled and happy which was so good to see, as well as a huge relief! Helen said she had taken a couple of hours to settle once James had dropped her off but that was a lot less time than we had anticipated knowing what she's usually like with new situations. So both Helen and Kelly have worked really well! A big thank you for setting this up and we look forward to it continuing!

D.W., Bristol


Thanks so much for looking after T and T and for the updates while we were away. Was great to know they were having a good time too. I will certainly know who to contact when we go away again

S.G., Bristol


I just wanted to write to say thank you introducing me to Kelly, she is lovely and the dogs had a great weekend, I got updates and photos and it seems they got on really well with Buddy and she said she didn't want to give them back. So thank you we will definitely send them to her again.

J.M., Horfield


Chandra was just brilliant, the cats were very well looked after whilst we were on holiday. Will definitely use FFP again.

J.O., Coombe Dingle


When all other avenues failed, friends for pets - at short notice - found me a lovely lady to look after my cats. I went on holiday knowing that they were in good hands and came home to find them all very happy and well fed + a diary to tell me their movements. I shall be using friends of pets in future.

A.L., Bristol


I used Friends for Pets South Bristol as I needed a pet sitter for my cat over the Christmas period and for a short break over new year. The gentleman I initially spoke to over the phone was very helpful and the lady who came out to my house was lovely. The service is good value for money and they were very accommodating to the needs of my elderly cat! I am using them again this Christmas and am confident that they will be my go-to pet sitters from now on!

L.D., Bristol


I use Friends for Pets to look after our cats if we are going away. The service is great and very professional. I was even asked well in advance of Christmas if I'd need any visits around Christmas and New Year just so I could be scheduled in! I appreciate the reminder and personal service.

H.M., Bristol


Friends for Pets Dog Boarding have been great for my troubled Staffie/Patterdale Terrier cross Dex. Gill looks after him and although she has seen him at his worst she is still willing to look after and love him to bits whilst he stays with her even though he is a difficult case to look after and deal with.

R.K., Bristol


Deborah looked after my cat Max - which is not an easy task. She updated me on how he was and I'd trust her anytime - great service. Really appreciated!

E.H., Bristol


Lucy has been performing a home service and looking after our three cats for almost 2 years. She is friendly and personable and is great to come in at relatively short notice. Our kitties are so happy and comfortable with her that we woulldnt have anyone else. When we get back I am not sure that they have even noticed that we have gone!

M.C., Bristol


We have been using Friends For Pets for several years now. We have always found their team to be very helpful, reliable, responsible and trustworthy. They have a friendly and flexible approach and are very accommodating when it comes to our changeable work schedule. We would highly recommend Friends For Pets and I know our dogs would too (if they could write!). Thank you for a great service

D.T., Henleaze


I have been really pleased with the consistent, reliable and caring service you have all provided. I have never been let down for dog walking, and Maggie is always so excited to see her walker that I know I made the right decision to engage Friends for Pets!

A.D., Bristol


We have boarded our beloved golden retriever Bruce with Friends for Pets for 35 days in the past 12 months, and have been very satisfied with the professional levels of service provided to us. Bruce clearly gets the stimulation and attention needed for a young dog, and can’t wait to get into his ‘second’ home when dropping off.

S.K., Bristol


Every time that we have used the service, we have been extremely pleased with the sitters, and our dogs experience. It is an amazing alternative to boarding kennels, and we very much appreciate having such a reliable and trustworthy service to look after our dogs when we need it.

L.W., Bristol


I am VERY happy with the service Friends for Pets has provided. Nuala is absolutely WONDERFUL. Scamp loves it at Nualas and I am very reassured by the fact that I know that she will always give him the highest level of care and lots of affection to go with it! It is nice to know that he is in good hands and that he will be safe and exceptionally well cared for when I drop him off. I must note that both of you have also been extremely helpful on all occasions and have continued to provide a very professional service. Before choosing yourselves, I looked into a lot of agencies in the Bristol area and you were by far the most helpful and efficient when it comes to customer care and assistance. I will definitely be continuing to use your services in the upcoming months and your pet company will certainly be recommended to anyone and everyone I know with a pet!


Friends for Pets ( "We" ) are committed to protecting and respecting your privacy. This policy (together with our terms of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the General Data Protection Regulation (GDPR), the data controller is RWJW Limited of Nether Crag, School Lane, Rowberrow, Somerset, BS25 1QP. Our nominated representative for the purpose of the regulation is Rebecca Wilson.


We will collect and process the information you give us when filling in forms on our website or by correspondence with us on the phone, e-mail or otherwise. This includes information you provide to register your interest in using our services, subscribe to our newsletter, confirming a booking with us, making a job application or franchise information enquiry and when you alert us to an issue with our website or company. The information you give us may include your name, address, e-mail address and phone number. If you do not wish to provide some of this information it may make it more difficult for us to carry out a booking for you but we will do our best to help you with whatever information you feel happy providing. Website usage is collected using cookies. Information about our website users may be collected by google analytics to help us improve and optimise our site for our users.


For people who go on to become pet carers, we ask for you to obtain and to show a copy of a CRB or DBS check certificate to the area manager. This is done at the final point of recruitment and the purpose is to promote the security of our client’s homes and pets that you have access to during your work with us. We do not store a copy of this, only that we have seen it and that it was positive. We ask team members to hold on to this copy themselves in case a client wishes to see it. If any discrepancies are highlighted in the CRB or DBS, pet carers will be given the opportunity to discuss and explain these. If the manager is unsure how to proceed they may discuss this in person, not via email, with Rebecca Wilson at head office but anonymising the pet carer in question.


We use information you have given us to provide you with the information and services that you request from us. If you agree, we will contact you via e-mail only to send you a newsletter containing company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis. We use information collected from the website by cookies to personalise your repeat visit to our website. We do not share your information that we collect to third parties.


All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Our site is secured with SSL Certificates and we review our IT security on a frequent basis to ensure that we have the latest updates and software. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your information will be removed from our day-to-day database and archived and anonymised after one year of you not using our services. We delete any excessive data. All paper documents will be disposed of securely. If you wish for us to keep your data for longer than this please let us know. We are happy to reinstate your information at any point in the future should you wish to use our services again.


If any information about you or your pet changes then please let us know so we are able to update our records. We will ask you to fill in a registration form on an annual basis as a matter of routine just to ensure we have everything up to date.


Your personal information can be accessed by the local franchisee or manager and Friends for Pets head office. Friends for Pets uses sub-contractors ( "pet carers" ) to carry out services for us and they will be provided with your details in case of an emergency with your pet and also so they are able to find your home to carry out your booking with us. You will have the opportunity to meet your pet carer who is carrying out a booking for you to ensure you are happy with these arrangements beforehand. If you do not wish for a pet carer to be given access to any part of your information then please let us know. In the event that we sell or buy any business or assets, we will disclose your personal data to the prospective seller or buyer of such business or assets but as late on in the process as possible. If Friends for Pets or any of it’s franchises are acquired by a third party, the personal data held by it about its customers will be one of the transferred assets.


We would like to send you electronic information about company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis which may be of interest to you. We only use email marketing from email addresses from our staff, clients and people who have opted in to our mailing list. If you have consented to marketing you may opt-out at any time at a later date. For existing customers before May 2018, the ‘soft opt-in’ option will apply to those that have not taken up the opportunity to opt out of our mailing lists. You are given the opportunity in every newsletter to opt out of the mailing list. If you no longer wish to be contacted for information updates you can let us know at any time of click the ‘unsubscribe’ button in every newsletter. If you are not opted-in to our mailing list we will only contact you regarding a specific booking. We send our invoices via email to help save costs and the environment. The invoice contains your name and address. If you would prefer to receive the invoice in an alternate method please let us know.


You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details at the end of this Privacy Policy. We may make a small charge for this service. We want to make sure that all information we hold is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some features of our website may not function as a result.


Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This privacy policy was last updated on 18th May 2018.


You have the right to ask us not to process your personal data for newsletter purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by leaving ‘opt-in’ boxes un-checked on the forms we use to collect your data. You can also exercise the right at any time by contacting us at via email or writing to us using the details at the bottom of this document or clicking unsubscribe on all newsletters. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


We take the handling of people’s data very seriously so will do our very best to resolve any issue that may crop up promptly. Please contact us as soon as you can on the details at the bottom of this document. If you do not feel that we have resolved your complaint satisfactorily you have the right to lodge a complaint with the Information Commissioner’s Office.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to or Friends for Pets,
Nether Crag,
School Lane,
BS25 1QP.