Privacy Policy

Friends for Pets Terms & Conditions

  • An initial introductory visit will happen either at the client's or petcarer's house depending on where the animal will be cared for. This will ensure the customer and the petcarer are happy to undertake the booking.
  • The Company agrees to supply Pet Care Services in accordance with a brief provided by the Client, which may include the care of pets owned by the Client; and the maintenance of house, greenhouse, garden plants and lawns all within reasonable limits.
  • Along with the petcarer, the client will be asked to complete relevant form/s about their pet and sign to confirm it is correct.
  • If the petcarer or the client does not feel happy to proceed with the booking the other party must be informed within 12 hours of the initial visit.
  • For overnight dog boards, the dog will be given a minimum of two short walks a day. This will usually be longer walks but is dependant on the age and health of the dog.
  • For dog boards, the dog will not be left for more than four hours at one time.
  • For every booking that is completed in the absence of the client, a pet diary or equivalent will be written by the petcarer and left for the client.
  • Any booking cancelled within 24 hours prior to the start of a booking will be charged 50% of the total booking fee.
  • Any booking should be made or ammended via the area manager to ensure it is covered by Friends for Pets insurance.
  • If in the rare situation where a petcarer cancels the booking once it has been confirmed and Friends for Pets are not able to provide cover within the company, a full refund will be given and as much help as possible in finding a replacement carer with an alternate company.
  • Clients (other than regular dog walks) will be invoiced as soon as the booking has been confirmed. They will be expected to pay by cash, cheque or direct bank transfer.
  • If a client fails to pay before commencement of the booking (other than regular dog walks), the pet carer will not be able to provide pet care to the client.
  • Regular dog walks will be invoiced at the end of the month and customers are expected to pay by cheque, cash or direct bank transfer within seven days.
  • Pet Care Services undertaken on bank holidays will be charged at double rate and those on Christmas Day at triple rate.
  • The company cannot accept any liability for the loss or injury to any pet.
  • The Client is responsible for ensuring that their dog has a suitable lead and collar, that the dog cannot remove, for dog walks. They should also ensure that the collar contains a dog tag with their up to date contact details on.
  • The Client is responsible for ensuring that their dog is microchipped and that the registered details are correct.
  • The Client is responsible for all damages to the pet carer's property or pets.
  • If the client’s pet is ill whilst in the care of Friends for Pets and veterinary treatment is required, the client will pay the veterinary bill in full on return either directly to the veterinary practise or to Friends for Pets (whichever is appropriate).
  • Friends for Pets will make every effort to continue normal service and all pre-booked pet care in adverse weather conditions. We do however not expect our pet carers to put their lives at risk to attend to pet bookings in very extreme weather conditions. We will notify you in cases where we are unable to reach your pet.
  • Friends for Pets reserve the right to reduce the duration of a walk in extreme heat where the animal's welfare may be at risk. However the agreed length of the walk will be carried out as a visit in cooler conditions. The client will be notified at the time of the walk if this is occuring.
  • For day care any drop offs prior to 8am or collection after 7pm will be charged at the overnight rate.