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Terms and Conditions

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Friends for Pets Terms and Conditions

  • An initial introductory visit will happen either at the client’s or petcarer’s house depending on where the animal will be cared for. This will ensure the client and the pet carer are happy to undertake the booking. If the pet carer or the client does not feel happy to proceed with the booking they must inform the other party within 24 hours of the initial introductory visit. The initial visit will be free of charge.
  • The client will be asked to complete relevant form/s about their pet and sign to confirm it is correct.
  • The client’s emergency contact can make decisions regarding the client’s pets health should the need arise.
  • Once arranged every booking will be undertaken by the pet carer unless in exceptional circumstances.
  • If Friends for Pets cannot make contact with the client or emergency contact and If the client’s pet is ill whilst in the care of Friends for Pets and veterinary treatment is required, then Friends for Pets shall act on the advice of a Veterinary Surgeon. The client agrees to pay any Vet bills on their return.
  • For every booking that is completed in the absence of the client, a pet diary will be written by the pet carer and left for the client. Alternatively, the pet carer will provide an update by text message to the client.
  • If the client needs to cancel a non-dogboarding booking, they must do so within 24hours of commencement of the booking or they will be charged 50% of the total booking charge. If the client fails to cancel the booking, then the client will be charged 100% of the total booking charge. The client should ensure when cancelling a booking that the pet carer or area manager confirms that the booking has been cancelled, otherwise a charge may still arise.
  • A 50% deposit may be required to secure a booking over a month in advance. 50% of this deposit is non-refundable if the booking is cancelled in the case of the client cancelling the booking up to one week before. If a boarding booking is cancelled within a week of the start date none of the deposit will be refunded.
  • If in the rare situation where a pet carer cancels the booking once it has been confirmed, a full refund will be given and as much help as possible in finding a replacement carer.
  • Clients (other than regular dog walking clients) will be invoiced for boarding and house sitting as soon as the booking has been confirmed. They will be expected to pay by cash, cheque or direct bank transfer. If a client fails to pay before commencement of the booking, the booking will not be carried out.
  • Regular dog walks will be invoiced at the end of the month and customers are expected to pay by cheque, cash or direct bank transfer within ten working days.
  • Friends for Pets agrees to supply Home Sitting or Home Boarding or Pet Visiting services in accordance with a brief provided by the Client, which may include the care of pets and other animals owned by the Client; and the maintenance of house, greenhouse, garden plants and lawns all within reasonable limits.
  • Pet Care Services undertaken on bank holidays will be charged at double rate and those on Christmas Day at triple rate.
  • Friends for Pets cannot accept any liability for the loss or injury to any pet. The Client is responsible for all damages to the pet carers property or pets.
  • A pet carer may wish to have the companionship of their partner / spouse during an assignment. This incurs the Client no additional expense. The companion / spouse will have passed Friends for Pets’ vetting programme and is also fully covered by Friends for Pets’ insurance.
  • The Client is responsible for ensuring that their dog is micro chipped and has a suitable lead and collar that the dog cannot remove, for dog walks. They should also ensure that the collar contains a dog tag with the up to date details required by law.
  • Friends for Pets will make every effort to continue normal service and all pre-booked pet care in adverse weather conditions. We will notify you in cases where we are unable to reach your pet.
  • For dog boards, the dog will not be left for more than three hours at one time.
  • For dog boards, if a dog shows aggressive tendencies towards the dog sitter or other dogs/ people within the household, beyond an accepted level, Friends for Pets will attempt to contact the client or client’s emergency contact to arrange alternative housing for the dog. If we cannot make contact with the client or the client’s emergency contact then we will find local kennels to house the dog until the client’s return.
  • For dog boards, your dog may be boarded with other dogs.
  • When bringing your dog’s bed to dog boards please ensure that it has been recently cleaned and treated with anti-flea treatment.
  • Boarding Dogs should have undertaken prior to arrival and be up to date with preventative treatments for vaccination and internal and external parasites. If there is evidence of external parasites, dogs will be treated under the advice of a veterinary surgeon.
  • An up to date Veterinary Vaccination record must be seen to ensure that dogs boarded have current vaccinations against canine parvovirus, canine distemper, infectious canine hepatitis (adenovirus) and leptospirosis. The date of the most recent vaccination must be recorded with a valid until date.
  • Certification from a veterinary surgeon of a recent protective titre test may be accepted in individual cases as evidence of protection against adenovirus, distemper and parvovirus. The certificate must state that it is valid for the period of stay at the home boarding establishment. It is the decision of the home boarder whether to accept such a certificate.
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  • Primary Vaccination courses must be completed at least 2 weeks before boarding.
  • Identity tags will be put on the dog for the period it is boarding with Friends for Pets when the dog is exercised outside of the boarding facility.
  • For dog boards, dogs will be given at least two 20 minute exercise sessions depending on their health status, age, breed and current weather temperatures. For dogs not able to be exercised an agreed alternative enrichment plan will be implemented.
  • Our prices are subject to change without prior notification to you, however we will always try our best to let you know if there are any changes from the original price quoted for our services before they commence. Our prices for dog boards do not include a pick up or drop off service, which is available for an extra charge.
  • Your pet carer may take photos of your pet during its care with us and we may occasionally use them on our social media pages. We will ensure that they do not show your home’s details. Please let us know if you would prefer no photos of your pet to be used online and we will be very happy to accommodate your wishes.
  • Our dog walking and pet visit prices include a 4 mile round trip for the pet carer. If the pet carer lives more than two miles away from the client’s home, then any additional mileage will be charged at the rate of 45p per mile.
  • Friends for Pets reserve the right to reduce the duration of a walk in extreme heat where the animal's welfare may be at risk. However the agreed length of the walk will be carried out as an in home visit. The client will be notified at the time of the walk if this is occurring.
  • Our day care hours are between 7am and 7pm. Any drop offs or collections outside of these times will be charged at the overnight rate.
  • If you have arranged a dog walk to be undertaken and have not cancelled the booking with either your dog walker or area manager (and had confirmation from them that the message has been received) and your dog is not at your home when your dog walker arrives to take the dog for the walk at the pre-agreed time then the full rate for the dog walk will still be charged.